Patient Experience Solutions
Improve patient experience in hospitals through measurement solutions, ranging from NPS to HCAHPS.
PRC partners with hospitals and health systems to measure and improve patient experience end-to-end. As a CMS-approved vendor for all required patient experience studies (including CAHPS®), we ensure compliant, high-quality data collection—then move beyond measurement to action. With survey science, advanced analytics, comment intelligence, and hands-on coaching, we help your teams lift HCAHPS, strengthen loyalty, and hardwire safer, more compassionate care.
Why PRC?
By partnering with PRC, healthcare organizations can drive higher response rates, improve patient satisfaction, and ultimately maximize their reimbursement potential through data-driven insights and actionable strategies. Our experts are proficient with all CAHPS® programs and CMS changes, providing you with real-time results, analytic tools, and resources to impact your patient experience.
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Capture Healthcare Excellence: PRC’s Excellence Scale pinpoints the drivers of patient loyalty and care quality.
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Simplify Reporting: PRC EasyView® delivers clear, actionable insights through intuitive data reporting.
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Boost Response Rates: PRC clients exceed national response averages—often with stronger HCAHPS scores.
Solutions
End-to-End Patient Experience
At PRC, we understand that the patient experience begins long before stepping foot inside a hospital. From the moment a patient decides to seek medical care, every interaction and touchpoint can shape their perception of the healthcare journey. That's why we have developed a comprehensive offering that addresses the entire continuum of care.
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CAHPS®
Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys are a critical tool in measuring patient satisfaction. Our CAHPS® solutions help hospitals measure patient satisfaction across various surveys. Learn more about your metrics for HCAHPS, OAS CAHPS, and more.
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Medical Group Measurement
CG-CAHPS surveys assess patients’ recent experiences with physicians and providers, physician practices, or medical groups and clinics, enabling healthcare consumers to make informed decisions.
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Net Promoter Score®
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Latest Resources
PX 2025: HCAHPS 2.0 Early Trends and Insights
Join us for an exclusive webinar unpacking the early results of the revised HCAHPS 2.0 survey and what they mean for your organization.
PIX Surveys for Beginners: Frequently Asked Questi...
Take a moment to review the basics of the PIX survey and, if you work at an IPF, ensure your organization has selected a vendor to collect these insights.
Best Practices: Tablet Surveys
Tips for maximizing survey participation from your patients when using tablets.