Hospital CAHPS
Cover all the bases for your survey needs
About the Survey
Developed by the Centers for Medicare and Medicaid Services (CMS) with input from key stakeholders, the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Hospice Survey examines the care patients receive from hospice agencies, as well as the experiences of patients’ informal primary caregivers, who often include family members and friends. CMS intends for Medicare-certified hospices to use insights gained from the survey to improve care through more effective communication with and deeper engagement from patients and their caregivers.
Who's Required to Complete the Survey?
All Medicare-certified hospices must administer the CAHPS Hospice survey to receive their full Annual Payment Update (APU). However, hospices serving fewer than 50 survey-eligible decedents/caregivers in the previous calendar year and hospices that have received their CMS Certification Number (CCN) since January of the current year are exempt. These are one-year exemptions.
Partnering with PRC
PRC is proud to have been approved as a CAHPS Hospice survey partner since the program’s introduction in 2015 and is qualified to conduct the survey by mail or telephone.
Subscribe to Receive CAHPS Updates
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